Eagle River Casino
 
 
Privacy Policy

Introduction

Eagle River Casino & Travel Plaza has a strong commitment to providing excellent service to all of our customers, including respecting their concerns about privacy. We understand that visitors to our website may have questions about whether and how this website collects and uses information. Accordingly, we have prepared this statement to inform you of the privacy principles that govern www.eaglerivercasino.ca

Browsing

Visitors who browse this website do so on an anonymous basis. We have not configured this website to collect any information from your computer without your input. This means that, unless you voluntarily and knowingly provide us with information, we will not know your identity, your e-mail address, or any other information identifiable to you.

Information


When we need to collect information from you, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels or resorts, we will ask you for information such as name, address, telephone number, e-mail address, credit card type, credit card number, expiration date and room preference (non-smoking room or no preference) to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. The same type of information would be requested to complete a gift certificate transaction. For our e-mail community, we will use your name, address, telephone number, and e-mail address to process your subscription and to also unsubscribe from the mailing list. When we ask you for personal data when making a reservation or purchasing a gift certificate, including your name, address and credit card data, it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock icon in the lower right hand corner of the computer screen appears in the locked position.

In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https." After information reaches Eagle River Casino & Travel Plaza it is stored on a secure server that resides behind a firewall that is designed to block access from outside
the company.

We may also ask you to fill out an online customer survey, to obtain your suggestions or comments about your use of Eagle River Casino & Travel Plaza services, or for similar purposes. Providing this information is voluntary.

Internet Protocol (IP) Address

An IP address is a number that is automatically assigned to your computer every time you browse the Internet. When users request a page from our site, our servers log the user's current IP address. We use IP addresses to help diagnose problems. We do not link IP addresses to anything personally identifiable. Thus, each user session is anonymous.

Eagle River Casino & Travel Plaza Use of Information

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and strict corporate policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information is generally processed and stored in the United States, in which data protection laws are not as comprehensive as in the European Union.

The gift certificate, e-mail community, survey and other such non-reservations information is used only for the purpose for which the information was collected and is not used for direct marketing or shared with other companies. The personal information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. If you cancel your reservation, the information is stored for record-keeping purposes only and is not accessed again. After completing your stay at a Eagle River Casino & Travel Plaza or resort, the information you provide may be used for direct marketing by Eagle River Casino & Travel Plaza. Eagle River Casino & Travel Plaza may use the services of a third party mail house for the sole purpose of mailing materials.

Disclosure of Information and Opt-Out

Eagle River Casino & Travel Plaza will not sell, trade, rent or release such information to entities outside of Eagle River Casino & Travel Plaza family of companies, for their use without your approval and giving you the opportunity to opt-out.

Links to Other Sites

If you choose to leave this Eagle River Casino & Travel Plaza site via links to other non-Eagle River Casino & Travel Plaza, including those of advertisers, Eagle River Casino & Travel Plaza is not responsible for the privacy policies or content of those sites, nor is Eagle River Casino & Travel Plaza responsible for the cookies those sites might deposit on your hard drive.

Email Community and Opt-Out

It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you join Email Community, and provide your e-mail address, we will periodically contact you via e-mail and provide information about Eagle River Casino & Travel Plaza special offers and promotions that may be of interest to you. We use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send Eagle River Casino & Travel Plaza related e-mail. If you do not wish to receive e-mail with updates and information please unsubscribe here. In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails.

Legal Issues

This is a Canadian website and is subject to Canadian law. Eagle River Casino & Travel Plaza will disclose personal information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Eagle River Casino & Travel Plaza guests, visitors, employees, or property (including this site), or to others.

Privacy Statement Changes

In the future, we may need to change the privacy statement for http://www.eaglerivercasino.ca. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Conclusion

Your privacy concerns are important to us. We hope this privacy statement has been helpful to you.